Riding High with Mercedes-Benz After Sales

YOU are what you drive – an aspiration shared by many drivers as well as Mercedes-Benz. As such, we provide professional after-sales service to optimise your vehicle's performance. Mercedes-Benz service centre focuses on four main aspects – quality parts, technical support, repair procedures and expertise training, one intertwining with another to achieve reliance and professionalism.

Embrace cutting-edge resources
All parts available in our service centres are supplied by Mercedes-Benz headquarters in Germany, while all materials are quality-approved. Your cars would be in top shape under our professional service.

Take the lead to excel
Besides parts and materials, all top-notch equipment and tools available at Mercedes-Benz are in-house designed to fit our different repair or maintenance processes. Mercedes-Benz headquarters establishes its data terminal interconnected to all service centres so that our technology can synchronise the pace of the latest development.

Actualise precision and efficiency
High standard applies not only to parts and tools, but also to working procedures. WIS net is an example of standardised manuals describing procedures to repair and standard labour hours required. As minor as replacing a screw, instruction and illustration are given to clearly demonstrate the proper working method. Efficiency is highly improved along with other advanced systems.

Strengthen professionalism
After all, it is our people to deliver the service. Well-trained technical experts are equipped with knowledge and experience to diagnose and repair various models. At Mercedes-Benz, we place a high priority in improving our expertise. Besides regular trainings for local staff, top technicians are sent to Germany to upgrade their skills even further, as we believe in continuous improvement as the path to excellence.

Quality service is the foundation of trust. Quality parts, excellent technique, frontline support, and most importantly - attentiveness to details offers you even more enjoyment when you are on the road with Mercedes-Benz.